Please read our Terms and Policies for using our website www.balanceo.co.uk. If you cannot find the information you are looking for please Email Us and we will assist you as soon as possible.
MEMBERSHIP TERMS AND CONDITIONS
This policy was updated on 01 January 2015
These Terms and Conditions set out the basis on which you can visit our website, and order and buy goods through our online delivery service.
We aim to process all enquires and requests as quickly as possible, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion.
We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.
If you have any questions or comments about the Balanceo website, or want to ask us anything about our terms and conditions, please contact us by using our Contact Us page. If you are unable to use the Contact Form please use the following email address: firstname.lastname@example.org
Balanceo has taken every care in the preparation of the content of this website, in particular we try to ensure that all the prices shown on the website are accurate. Reduced products will show the ‘now price’ and ‘was price’ with banners reflecting the discount level by £ off or % off. The reductions shown are reductions from the original (‘was price’) charged on the website. All products offered at a reduced price will be available for home delivery only. Pricing and availability information is subject to change without notice. All prices are quoted in UK pounds sterling. All prices are inclusive of VAT but do not include delivery charges.
How Your Order Is Processed
After you have placed an order with us, we will send an email acknowledgement of that order to your designated email address. This email is a confirmation and receipt of your order. If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call, and refund when necessary.
Our receipt of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that dispatch estimates are not guaranteed and that dispatch times should not be relied upon as such.
Payments can be made via PayPal if you are a verified user (click here for more information).
Governing Law and Jurisdiction
All deliveries are subject to stock availability and authorisation of your payment. We can either deliver your order to an address of your choice. Delivery is within five working days for mainland UK and Northern Ireland, and within seven days for outlaying areas.
We make every effort to ensure that your order is carefully despatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them. Items must be in their original condition, unworn and returned within 14 days of receiving them. Protective film on the sole must be intact.
Right to Cancel
Under the Distance Selling Regulations, you have seven working days starting the day after delivery (the ‘cooling-off period’) in which to cancel this agreement, if for any reason you are not happy with the goods that have been delivered. If you wish to cancel this agreement, you must notify us, and return the goods that have been delivered to you . Goods are refunded within 30 days.
How to Cancel
Please contact us as soon as possible if you wish to cancel your order, you can do so by writing to us at email@example.com, or going through the contact us page on our website. Orders can only be cancelled before processing/dispatch has begun. Once your order has been cancelled, any sum debited from your payment Paypal by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
How Balanceo Ltd can Cancel this Agreement
We reserve the right to cancel the order if:-
1. We have insufficient stock to fulfil your order
2. We are unable to obtain payment
3. We do not deliver to your area
4. A product fault or an error in the product description has been identified
Ownership of Rights
All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, or licensed to, Balanceo. You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.
We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery. If, on receiving ordered goods, you have any cause for dissatisfaction you may return them via our Returns procedure, which is explained below. We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that have been sent, or the duration that any messages may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may transmit to us.
Damage to your Computer
Balanceo make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.
Links to Other Websites
You may leave a review of a product on its specific product page. We will review product and publish product reviews within 4-5 working days of posting, and we will directly contact a customer where a review indicates a problem with a product. If we choose not to post a review we will contact the customer via their Balanceo account to explain why. We reserve the right to edit or delete illegal or inappropriate content. We will not change a rating once set by a customer. We reserve the right to use customer reviews (in full or part) in our marketing materials. These may include in-store, online, email and direct mail marketing.
Password and Security
If you use the site, you are responsible for maintaining the confidentiality of your account and password, and also for ensuring that unauthorised access to your account is prohibited. You should take all necessary steps to ensure that your information is kept confidential to you. If you have reason to believe that this may have been compromised, please contact us immediately.
This policy was updated on 01 January 2015
1. What are cookies?
Cookies are small files containing a short string of numbers and letters placed automatically by a website into the cookie folder in your browser. Cookies are generally used to make a website easier and faster to use. The cookie recognises that a device is or has accessed the website and acts accordingly, (depending on what the cookie is designed to do). Mostly cookies perform mundane, but necessary tasks.
2.1 Ensure all parts of the website requested by visitors work correctly and appear quickly.
2.2 Alert us whenever a page on the website or the entire website is slow and not working at all.
2.3 To display adverts that may be more relevant and useful to you.
2.4 Analyse how visitors use our website, so that we can continually improve it by adding more information and services and making it easier to navigate and use.
2.5 To ensure that products you as a customer add to your shopping basket remain in your basket as you go through the checkout process, so you get what you pay for.
2.6 To remember you as a customer.
2.7 To allow customers and visitors to share our website content on social media and with friends.
3. Consent and cookies
Some cookies used by us are sent to your computer or mobile device as soon as the first page you view on our website is displayed. As a result we infer consent for these and other cookies if you use our website.
4. No personal information in cookies
None of the cookies we use contain or pass personal, confidential, financial information or any other information that could be used to identify individual visitors to the website.
5. Your shopping basket and cookies
6. Refusing cookies
This policy was updated on 01 January 2015
1. Data Protection Act 1998
We comply with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to the site.
2. Our Services
We only hold the data necessary to offer services provided on our website.
3. Data Protection Register
Data is only used for the purposes described in our entry on the Data Protection Register.
4. Required Period
We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.
5. Data Storage
For administrative reasons data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area).
6. Email Updates
We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.
7. Our Promise
We never sell, rent or exchange mailing lists.
8. Data Shared With Partners
We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners’ privacy policies.
9. Email Options
If you subscribe to our email service via a partner site, that partner may wish to send you details via email of other products and services, which may be of interest to you. However when you subscribe directly to our email service you will be asked whether or not you wish to receive such emails.
10. Partner Privacy Policies
In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.
12. Product Updates
We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
13. Email Content
All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.
15. Contact Us