Customer Support

Customer Support

How can we help you?

Balanceo Customer Support provides information on delivery, returns, sizing and more. If you cannot find the information you are looking for please email us and we will assist you as soon as possible.


We often get asked how our heel sizes work. Our heels are divided into three groups, low, medium and high, but the height of the heel depends on your shoe size.

Size 34- 36

Low heel measures 6.6cm (2.6in)

Medium heel measures 7.5cm (2.9in)

High heel measures 8.2cm (3.2in)

Size 37- 38

Low heel measures 7.0cm (2.8in)

Medium heel measures 8.0cm (3.25in)

High heel measures 8.5cm (3.5in)

Size 39 – 41

Low heel measures 7.5cm (3in)

Medium heel measures 8.5cm (3.3in)

High heel measures 9.0cm (3.5in)

Shoe Fitting

In some cases the size may vary slightly due to type of model. Here is an indication of foot measurements for each shoe size and how to measure your feet to find the right size.


Size 34 → 22cm to 22.5cm

Size 35 → 22.5cm to 23cm

Size 36 → 23cm to 23.5cm

Size 37 → 23.5 to 24cm

Size 38 → 24 to 24.5cm

Size 39 → 24.5 to 25cm

Size 40 → 25 to 25.5cm

Size 41 → 26cm


You may find that your correct shoe size, for dancing, is one size smaller than your regular shoe size. In bare feet, stand on a piece of paper and draw an outline around each foot. Measure the distance from your big toe to your heel.



We can either ship your order to an address of your choice or meet you at an event for delivery by hand.

Delivery Timing

All deliveries are subject to stock availability and payment completion. Timing depends on whether your shoes are in stock or need to be made-to-order and where you are located. We will email you to confirm exact timings after you have purchased your shoes and keep in touch throughout the whole process. Here is our delivery schedule:

In Stock – Delivery is generally within 5 working days for mainland UK and Northern Ireland and within 7 days for outlaying areas.

Made To Order – We do not keep all shoes in stock. Made-to-order shoes may take up to 6 weeks for delivery.

Collect In Person

We can meet you at an event we are attending. Please check our Popup Diary to see where we will be in the coming weeks and contact us to arrange a collection.

Shipping Prices

Delivery to a United Kingdom address: £10.00

Delivery to a European address: £14.00

Delivery outside UK and Europe: Confirmed at Checkout

My Delivery Hasn’t Arrived

If you are waiting for your delivery and have any cause for concern please contact us straight away.


We make every effort to ensure that your order is carefully despatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction you may return them.

PLEASE NOTE: Custom orders may not be returned.

Items must be in their original condition, unworn and returned within 14 days of receiving them. The protective film on the shoe sole must be intact.

Email Us To Arrange A Return

Custom Orders

If you don’t see the perfect pair of shoes, use our bespoke service. You choose a style, heel height, size (34-41), width, and the colour(s) you like from our range. We will make your unique shoes as you request.

PLEASE NOTE: Custom orders may not be returned.

If you are familiar with Balanceo shoes, and know exactly what you want, use our custom order form.

Make A Custom Order

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